Terms of Sale for RussWave

Last updated: October 16, 2026

1. Seller
These terms of sale apply to the purchase of digital products and services from:

TVINNEREIM STUDIOS AS
Organization number: 935 829 798 VAT
Registered in the Register of Business Enterprises
Julianus Holms veg 11, 7041 Trondheim, Norway
E-mail: kontakt@russwave.no
Websites: russwave.no and russwave.com

RussWave is the business's brand name.

The terms cover software, licenses, subscriptions, Rent-to-Own, presets, sound packs, extensions, and other digital content offered at the time of purchase. The fact that a product type is mentioned here does not imply that it is available at all times.

2. Customer Type
A consumer is a natural person who is not acting primarily as part of a business activity. Other purchases are treated as business purchases.

The customer's actual purpose for the purchase is decisive. Commercial use of music or providing an organization number does not solely determine whether a purchase is a consumer purchase.

For consumers, the Digital Content Act and the Right of Cancellation Act, among others, apply when the purchase is covered by these laws. None of the terms limit rights that cannot be legally waived.

Provisions that expressly apply to business customers do not apply to consumers.

3. Basis of the Agreement
The agreement consists of the information provided before the purchase, the order, the order confirmation, these terms of sale, and relevant subscription and license terms.

Specifically agreed product information takes precedence over general descriptions. Information in the order confirmation cannot unilaterally change what has already been agreed upon.

You are purchasing the features and rights included in the offer. Plans, demonstrations, and mentions of possible future features are not included in the delivery unless expressly agreed. This does not limit the significance of binding information provided in marketing.

4. Product Selection
Check the product description, license model, and stated system requirements before ordering. Contact us before purchasing if you are uncertain about compatibility.

Requirements for an account, activation, internet connection, separate subscription, and limitations on the number of devices must be disclosed before purchase.

The fact that a product does not work in a setup that clearly falls outside the stated requirements is not in itself a defect. This does not apply if we have provided misleading information, expressly confirmed compatibility, or are otherwise liable under the agreement or the law.

A permanent license provides an unlimited right of use within the agreed license scope, not ownership of the software or automatic access to all future major versions and add-ons.

5. Order and Payment
You must provide correct contact and order information and have the right to use the payment method.

The order incurs a payment obligation when you confirm the purchase through the clearly marked payment function at checkout. Agreement confirmation is sent electronically.

Price, payment currency, taxes, and mandatory surcharges are stated before the order. Your bank or payment provider may charge its own currency exchange fees.

Discounts can only be used in accordance with the campaign terms. Subsequent campaigns do not automatically give a right to price adjustments for previous purchases.

In the event of incorrect pricing, the binding effect of the agreement is assessed according to applicable law, including whether the customer understood or should have understood that there was an error. We do not have a general right to cancel valid purchases because the price changes later.

6. Digital Delivery
Delivery occurs through download, license key, account access, or another agreed method.

For agreed immediate delivery, delivery starts after the necessary payment confirmation and the activation steps disclosed before purchase. For pre-orders, the stated delivery time applies.

You must complete the necessary disclosed activation steps and use a correct e-mail address. Notify us if delivery or activation fails to happen.

We may conduct necessary and proportionate checks in cases of concrete signs of payment fraud or unauthorized use. Such checks must not be used to unnecessarily delay legitimate delivery.

7. Right of Withdrawal and Refunds
The rules are available in our Refund Policy and Right of Withdrawal.

We do not offer a general satisfaction guarantee, right of exchange, or voluntary refund scheme unless this is expressly included in the offer.

Once the right of withdrawal for digital content has legally expired, changing one's mind, lack of use, or changed personal preferences do not in themselves entitle you to a refund. Statutory claims in the event of defects and other valid grounds for repayment remain.

8. Errors and Support
In case of problems, please contact us with information that makes it possible to investigate the error, such as product version, operating system, DAW, and relevant error messages.

We may ask for reasonable cooperation and offer rectification or other remedies as required by law. You do not need to provide passwords, a full license key, or access to unauthorized personal data.

Standard technical support includes help with the purchased product. Individual music lessons, production work, customization, or setup of third-party equipment are included only when agreed upon.

9. Subscriptions and Licenses
Subscriptions and Rent-to-Own are also subject to our subscription terms. Use of the software is subject to the license and terms of service.

An AI subscription, a product license, and a Rent-to-Own agreement are separate rights unless the offer expressly combines them.

Liability regarding the use of the software, including specific provisions for business customers, is regulated in the license and terms of service.

10. Privacy
The processing of personal data is described in our privacy policy.

Acceptance of these terms of sale is not a general consent to marketing or other optional processing of personal data.

11. Changes
For single purchases, the agreement concluded at the time of purchase applies. Changes to ongoing agreements require a basis in the agreement and must be implemented in accordance with applicable rules.

New terms or new product information do not automatically change already earned permanent license rights.

12. Complaints and Disputes
Send complaints to kontakt@russwave.no. We would like the opportunity to investigate and resolve the matter, but this does not limit legal complaint or dispute resolution options.

Consumers may investigate the possibility of mediation with the Consumer Authority or a relevant complaint body in their country.

Norwegian law applies, without consumers losing the protection they have under mandatory rules that would otherwise apply. Disputes are handled by a competent court according to applicable jurisdiction rules.